As the Director of Operations, I handle a variety of duties such as human resources, working with building management teams and MassMutual Northwest client assistance, and managing our amazing staff for our General Agent, Jim Sypher.
I started with a general agency of Massachusetts Mutual Life Insurance Company (MassMutual) as a filing clerk in 1995 for a variety of producers in the Seattle firm. I then went on to become an Administrative Assistant for two top producers for 18 years as well as an additional 3 years out of state at another MassMutual Firm.
In 2016, I found myself back in Washington state and found a home again with MassMutual Northwest this time working with our General Agent, Jim Sypher as a member of his staff. Over the years I moved through the firm learning new skills and acquiring new roles and positions. These varied in compliance, new business, assistant business mmanager, & currently, Director of Operations. These roles have assisted me to have a better understanding of the policy holder, staff, assistants, and producers.
Through my 25 years with general agencies of MassMutual, I continue to be proud as a policy owner and an employee of our vision, loyalty, customer service, and teamwork.
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